Where to find Bamboo log files

Applies To

• Bamboo Products
• Windows SharePoint Services v3 and Microsoft Office SharePoint Server 2007
• SharePoint Foundation 2010 and SharePoint Server 2010

While troubleshooting issues, the Bamboo support team may request a copy of the log files for your Bamboo product(s).

Many licensing, functionality and access issue information is captured in the log files found in the BambooSolutions file folder. 

This directory is located at C:\Windows\Temp\BambooSolutions and log files are named in this format: bsc_bamboo_{processID}.log (where {processID} is the ID of the w3wp.exe process which was handling the request at the time of the error). 

These files will be created on any farm server running the Microsoft SharePoint Foundation Web Application (on SharePoint 2010) or the Windows SharePoint Services Web Application (on SharePoint 2007).  To determine which servers on the farm run these services, go to the page Central Administration > Operations > Servers in Farm on SharePoint 2007, and Central Administration > System Settings > Manage Servers in this Farm on SharePoint 2010.

There may be many log files. When reporting a problem to support, forward the most recent file(s) attached to your support ticket. If you know the time at which the error occurred, choose the file with the corresponding date/time.

You can confirm whether or not your product has additional files by reviewing that product's online documentation http://store.bamboosolutions.com/OnlineDoc/default.aspx

Installation logs:

Installation logs are located on Windows Server 2003 in C:\Documents and Settings\[username]\Local Settings\Temp\BambooSolutions\Bamboo.SharePoint.Solution.Installer

On Windows Server 2008 they reside in C:\Users\<username>\AppData\Local\Temp\2\BambooSolutions